Privacy Policy
Effective Date: 5/24/2025
Gnomefolk Naturals ("Gnomefolk Naturals," "we," "us," or "our") is committed to safeguarding the privacy and security of our customers and website visitors. This Privacy Policy outlines in comprehensive detail how we collect, use, share, retain, and protect your personal information when you interact with us, whether through our website, email communication, purchasing our products, or other related interactions.
By using our website located at www.gnomefolknaturals.com ("Site"), purchasing our products, or otherwise providing your information to us, you agree to the terms of this Privacy Policy.
1. Scope and Applicability
This Privacy Policy applies to all users and customers, regardless of geographic location, and governs the handling of data collected:
Through our website and associated digital platforms
During order placements and customer service interactions
Via surveys, contests, newsletters, and promotional campaigns
From third-party platforms or integrations used to support business operations
This Policy does not apply to third-party sites linked from our Site or the privacy practices of third-party manufacturers and distributors.
2. Categories of Information Collected
2.1 Personal Identifiable Information (PII)
We may collect information that identifies you as an individual, including but not limited to:
Full name, email address, phone number
Billing and shipping addresses
Order history and transaction records
Payment information (processed via secure, PCI-compliant third-party gateways)
Customer service messages or submitted inquiries
User-created content such as product reviews, testimonials, or survey feedback
2.2 Non-Identifiable Information
We may also collect anonymized and aggregated data that does not personally identify you, including:
Device information (IP address, operating system, browser type)
Site interaction behavior (click patterns, time on page, referring URLs)
Cookies and browser fingerprinting data
Session tracking and user flow behavior for analytics purposes
3. Collection Methods
Information is collected in the following ways:
Directly from you during checkout, contact form submissions, and email correspondence
Automatically through browser cookies, pixel tags, web beacons, and similar technologies
From trusted service providers who support our operations, such as payment processors, fulfillment centers, and analytics platforms
From third-party integrations we use for email marketing, advertising, order management, and customer relationship management
You may choose not to provide certain information, but this may limit your ability to use portions of our Site or complete purchases.
4. Use of Collected Information
We use your data for the following legitimate purposes:
To process, ship, and manage orders
To respond to inquiries and offer customer support
To communicate order status and updates
To deliver marketing messages, newsletters, and promotions (only with opt-in consent)
To personalize user experience and recommend products based on behavior
To analyze Site performance and make improvements
To detect fraud, enforce our terms, and comply with applicable laws
We may use aggregated data (non-personal) for internal reporting, performance tracking, and marketing strategy development.
5. Product Liability and Manufacturer Responsibility
All Gnomefolk Naturals products are formulated, produced, and shipped by third-party manufacturing facilities. These facilities are required to maintain compliance with U.S. regulations including FDA registration, Good Manufacturing Practices (GMP), and third-party lab testing for quality, potency, and safety.
Gnomefolk Naturals does not manufacture or physically handle any products. By purchasing or using our products, you acknowledge and agree that:
Full legal responsibility for any claims related to product safety, labeling, efficacy, contamination, or adverse reactions lies with the manufacturing facility.
Gnomefolk Naturals assumes no liability for any health outcomes, allergic reactions, incorrect use, or interactions with medications or other supplements.
Should any issue arise, customers must contact the manufacturer directly using the contact information printed on the product packaging.
This includes but is not limited to issues related to dietary allergens, incorrect dosages, defective packaging, or shipment discrepancies.
6. Sharing and Disclosure of Information
Gnomefolk Naturals does not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners for the following purposes:
Order Fulfillment and Shipping: Third-party logistics providers handle the packaging, labeling, and delivery of orders.
Payment Processing: All payments are processed through secure third-party platforms.
Customer Support Tools: We may use support ticketing or messaging tools to assist with inquiries.
Marketing and Communication Services: Email and SMS communications may be managed through external services under confidentiality agreements.
Analytics and Optimization: To monitor website traffic and customer behavior, we use analytics platforms that collect anonymized data.
All partners are contractually obligated to use your information only for the services they provide to us and in compliance with applicable laws.
7. Data Retention
We retain your personal data for as long as:
Your account remains active
Necessary to fulfill the purposes stated in this policy
Required to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records
Upon your request, we will delete or anonymize your information, provided it is not required for legitimate business or legal reasons.
8. Cookies, Tracking Tools, and Do-Not-Track Signals
We use cookies and tracking technologies to:
Remember user preferences
Enhance shopping cart functionality
Collect analytics for site optimization
Serve relevant ads on external platforms
You may disable cookies via your browser, but some functionality may be lost. We currently do not respond to browser-based “Do Not Track” signals.
9. Third-Party Services and Links
We may provide links to third-party sites, platforms, or tools. These are provided for your convenience only. We are not responsible for the privacy practices or content of such third parties. We recommend reviewing their privacy policies before interacting with them.
10. Children’s Data
Our Site is not intended for or directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information, we will delete it promptly.
11. Marketing Preferences
You can opt out of promotional emails and SMS messages by following the instructions in the message or contacting us directly. Note that opting out of marketing does not affect transactional communications (e.g., order confirmations).
12. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. Updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.